cityofws.orgCity of Winston-Salem, NC | Official Website

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This no cost, in-person program gives residents a better understanding of city government.... Read more... City Council Approves Natural Landscape Area Ordinance The Winston-Salem City Council has approved an ordinance that would allow residents to create natural landscape areas in their yards using native and/or pollinator-friendly plants. The new rules will take effect March 5, 2024. Read more... Bulky Item Collection The city’s annual bulky item pick-up began Monday, March 4 and will run through Friday, Sept. 6. Collection crews will go through the city street by street, collecting bulky items that garbage crews cannot accept. See lists of what the city can... Read more... What Can You Recycle? Find a listing of what can and can’t be recycled. Read More /CivicAlerts.aspx Latest News Sign up for news alerts We are hiring! The Winston-Salem Fire Department is accepting applications. Read more... Main & Sprague Intersection Closure The intersection of Main and Sprague streets in Winston-Salem will be closed weekdays 8 a.m. to 5 p.m. starting Tuesday, May 14, for water system improvements. Work is expected to be completed by... Read more... Sewer System Cleaning Overnight in Kernersville A contractor will be making repairs to the wastewater system overnight in Kernersville starting Sunday, May 12, at 7 p.m. through 5 a.m. the following morning. Work is expected to be completed by Thursday, May 16, at 5 a.m. During this... Read more... Sprague Neighborhood Sewer Rehabilitation Closure Work continues on the Sprague Neighborhood Sewer Rehabilitation project in Winston-Salem. Lewis Street will be closed to through traffic between Mansfield and Bryant streets weekdays from 9 a.m. to 4 p.m. starting Monday, May 13. Work is expected to be... Read more... View All /CivicAlerts.aspx Calendar Meetings & Events; sign up for alerts Tuesday, May 14 JUVENILE GANG PREVENTION & STREET LIFE CONFERENCE Public Works Committee Meeting Finance Committee Meeting Wednesday, May 15 Neighborhood Services | Open House Series Thursday, May 16 Technical Coordinating Committee (TCC) Regular Meeting Commission On Ending Homelessness - Virtual Transportation Advisory Committee (TAC) Regular Meeting Neighborhood Services | Open House Series Saturday, May 18 NBN Health Fair Stabilizing Homeownership Opportunities for Wealth [SHOW] View All Events /Calendar.aspx Police Department Enforcing City Laws Fire Department Prevention & Education Utilities Water, Sewer & Solid Waste sanitation Garbage Pick Up & More Recreation & PARKS Activities & Facilities Planning Zoning & Historic Preservation Facebook X Facebook X Tweets by CityofWS Frequently Asked Questions My trash was not collected. What do I do? If your trash was not collected, contact City Link at 311 or 336-727-8000. A missed collection will be reported to a route supervisor for investigation whenever trash was inadvertently missed by our trucks. The issue will be investigated within 48 hours. Who do I contact to report a burned out street light? Please visit the Duke Energy website or call Duke Energy at 800-769-3766. Duke Energy will be dispatched to repair the street light within 3 to 5 days. How can I dispose of large items, such as furniture? The City of Winston-Salem offers bulky item pickup once a year from March through August. Information is located in the Sanitation Department section. Residents can also dispose of items at the Hanes Mill Road landfill. City residents are entitled to two free trips with a landfill permit. If the item is gently used, consider donating to a charitable organization. What is the schedule for brush collection? January 1 through October 31, brush collection usually takes between 7 to 10 working days. November 1 through January 1, small branches, sticks, and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. During leaf season, collection takes between 3 and 4 weeks. Collection is limited because the leaf collectors are also the brush collectors. No excess brush loads will be collected during leaf season. I want to pay my water bill via telephone (or I have a question about my account). Who do I contact? Residents may call City Link at 311 or 336-727-8000. Water bills can also be paid online using our Water / Stormwater Bill Pay website . Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday? The holiday schedule is posted on the Sanitation Department page . The alternate schedules will also be posted on WSTV 13, the Winston-Salem Journal, and local news stations prior to the holiday. Residents may also contact City Link at 311 or 336-727-8000. Where can I obtain a copy of a birth or death certificate? For birth or death certificates, contact: Forsyth County Register of Deeds 201 N Chestnut Street 2nd Floor Winston-Salem, NC 27101 Phone: 336-703-2700 My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify? To report code violations, contact City Link at 311 or 336-727-8000 with the address. A request for a code enforcement inspection will be generated. How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling? To request trash or recycling carts, contact City Link at 311 or 336-727-8000. The first trash cart is free; an annual fee of $40 will be billed to the address for a second cart. The trash cart can be...